Frequently Asked Questions
Are ALL your products Authentic?
YES, EVERYTHING WE SELL IS 100% AUTHENTIC & PURCHASED DIRECTLY FROM AUTHORIZED RETAILERS.
DO YOU SHIP OUTSIDE OF THE US?
Yes, we ship WORLDWIDE.
WHERE IS Sneakeroven.COM LOCATED ?
WE ARE LOCATED IN BOSTON,MASSACHUSETTS.
DOES SNEAKEROVEN.COM HAVE A PHYSICAL STORE ?
NO. AS OF NOW WE DO NOT HAVE A PHYSICAL STORE; BUT WE WILL VERY SOON.
HOW MUCH IS SHIPPING?
Shipping costs are calculated by the exact weight, destination, and method of the order. All shipping cost will be calculated via the checkout before you finalise your purchase.
Q. WHEN WILL I RECEIVE TRACKING INFO FOR MY ORDER ?
YOU WILL RECEIVE TRACKING INFO VIA EMAIL ONCE YOUR ORDER HAS BEEN SHIPPED.
WHEN WILL I RECEIVE MY ORDER?
This depends on the shipping method you select. We offer various shipping methods in a number of prices and estimated delivery times. All shipping cost will be calculated via the checkout before you finalise your purchase.
HOW CAN I TRACK MY ORDER?
All tracking numbers can be found in the shipping notification emails we send out. Tracking numbers generate when a shipping label is printed at our facility. - Keep in mind the tracking information may not reflect any action for up to 24 hours after a label has been printed.
WHAT IS SNEAKEROVEN.COM'S RETURN POLICY ?
THERE ARE NO RETURNS ALL SALES ARE FINAL.
HOW DOES SNEAKEROVEN.COM SHIP ?
ALL ORDERS ARE SHIPPED DOUBLE BOXED WITH A TRACKING NUMBER VIA USPS OR UPS.
WHY AM I BEING ASKED TO PAY CUSTOMS FEES?
Orders made from outside of the US may be subject to import taxes and/or customs fees, as required by the destination country. Contact your local customs office for further information.
I WANT TO SELL YOUR PRODUCTS IN MY SHOP, CAN I PLACE A WHOLESALE ORDER?
Yes, drop us an email firstname.lastname@example.org
MY PRODUCT WAS DAMAGED IN TRANSIT, CAN I GET A NEW ONE?
Yes! We are not responsible for shipping damage, however, email us with photo proof of the damaged item and will arrange for a replacement to be sent at no additional cost.
WHAT HAPPENS IF I'M NOT HOME, WHEN THE COURIER TRY TO DELIVER?
Most couriers will leave a note to say that they have tried to deliver the package. They will then try to deliver again for the following two days. If they are unable to deliver on the third attempt the package will be returned to us.